Frequently Asked Questions

Find answers, information and resources to help you with your order, shipping and tracking and our online store. If you have a question that hasn't been addressed on this page please contact us at

How long will it take to get my order?

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped and will be able to track your order from there.

What shipping options do I have?

Orders shipping to Canada are available to be shipped to all provinces through FedEx ground or Canada Post dependent on your package type.

How do I track my package?

You’ll receive a shipping confirmation email with your tracking number when your order ships out. 

Where do you ship to?

We currently ship to domestically in Canada only. If you are based in the United States and would like to purchase a Gift Shop item please call us directly to place your order 1-905-468-1362 Ext. 407460.

I am local, do you have local delivery or in-store pick-up?

Yes, we offer both local delivery and in-store pick-up. Please visit our shipping page here to learn more about local delivery and in-store pick-up.

What is your return policy?

Please review our return and refund policy linked in the website footer.

What payment methods do you accept?

We accept all major credit cards including American Express, Diners Enroute, Discover, JCB, Mastercard and Visa.

Can I use a Vintage Hotels Gift Card?

Vintage Hotels Gift Cards are not accepted on our web store. If you would like to purchase a Gift Shop item using your Vintage Hotels gift card please call 1-905-468-1362 Ext. 7460.

Can I purchase a Vintage Hotels Gift Card?

Electronic Vintage Hotels Gift Cards are available for purchase here. To purchase a physical gift card please visit the front desk at the nearest hotel to your location or call 1 888 669 5566.